Returns | Togel Clothing
Space Dye range is now live

What is your returns policy?

Returned items must be received within 14-days of delivery for UK orders and within 30 days of receipt for International orders. Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.

ALL SALE ITEMS INCLUDING OUR BUY ONE GET ONE FREE DISCOUNTS will not be eligible for a refund, however exchange only.

We aim to process all returns within 5 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation email.

 

What if I receive a faulty item?

Sorry you have received a faulty item! We can get this sorted for you, please contact our Customer Service team at togelclothing@gmail.com with a picture of the faulty item and your order number. We will exchange your item within the first 28 days from the date you received your parcel. Unfortunately once the 28 days have passed we cannot accept any liability for items becoming faulty.

What is your return address?

Please contact togelclothing@gmail.com for return details

 

Are returns free?

For UK returns, you can return via your local post office using the returns address information included in your parcel, but this service is not paid for and this cost will be your responsibility. Please note, we recommend sending back your items tracked as we cannot be held liable for any items that fail to reach us. For international returns outside of the UK and US, we do not provide free returns labels and cannot be held responsible for any return postage costs.

 

I haven't got a printed invoice?

Please don’t worry about having a printed invoice! Simply include a note inside your package with your order number, full name and reason for returning your item and we’ll still be able to process this for you as normal!

 

How do I return my order for an exchange?

Need to swap a size or fancy something completely different? No problem at all – just put a note in the parcel you return with the details, we should already have reference of this due to correspondence but please do just to ensure we have the right information. Please note, if this new item is out of stock, this will be refunded instead. If your exchanged item is of a higher value than your returned item, this will also be refunded instead.

 

My exchange is wrong
Oh no, we’re so sorry to hear this has happened with your order! We want to resolve this for you straight away so please send over images of the incorrect item, the packaging this was delivered in and the invoice included in your confirmation email to togelclothing@gmail.com. One of our super friendly customer service advisors will then be on hand to resolve this query immediately! M